TERMS & CONDITIONS
SHIPPING & RETURNS
All our shipments (worldwide) are handled by POST NL. All shipping services used by ANTOINE SMITH provide a tracking number, which allows you to follow your shipment through it’s whole journey. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested. Days in the following table refer to business days.
|Destination||Delivery Time||Shipping Costs|
|The Netherlands||1 – 2 Days||Free Shipping|
|Europe||2 – 8 Days||€ 20,-|
|Rest Of The World||5 –10 Days||€ 30,-|
Please note that during sales periods delivery times can be higher than usual. Also keep in mind that shipments are only processed on European business days. The ordered item(s) will only be sent after the payment is cleared and checked by us.
ANTOINE SMITH does not deliver to P.O.Boxes address. Moreover, all orders will include an official invoice declaring the exact total amount of the purchased goods in Euro’s.
We will not lower the value or mark the item(s) as gift on the invoice of the parcel since it is illegal and in violation with international import regulations as stated in Dutch Law. WRONG ADDRESS, NON RECEIVED AND RETURNS. If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.
INFORMATION ABOUT CUSTOMS
For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the customs could take 30 days to send the package forward to the right address. Our prices are excluding custom fees and all additional taxes. We cannot be held responsible for any additional cost. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation for your shipment.
PRIVACY & SECURITY
In order for you depends conclude purchase agreement www.antoine-smith.com you must register with the following personal information:
– Email address
Personal information registered via the website at www.antoine-smith.com. We record of personal information for the purpose of delivering your goods. When collecting personal information through our website, we ensure that it always happens with the visitor’s explicit consent.
The following groups of employees have access to the recorded information:
– Sales and marketing
– Administration and bookkeeping
Registered personal data stored encrypted and transmitted is not encrypted. The information will not be disclosed to third parties and recorded any sensitive personal information. As recorded in www.antoine-smith.com you always have the right to object to the registration, and you have the right to inspect the information that is recorded. These rights are according to the Privacy Act, and approached in this regard by contacting the data controller which is www.antoine-smith.com.
RETURNS & REPLACEMENTS
All products must be returned within 14 days of receipt. All products must be unworn and unwashed. All products must have all original ANTOINE SMITH tags still attached.
Any products purchased in the Sale cannot be returned.
If you return an order, always keep your tracking number and receipts so you have proof of shipment. When returning goods by mail, please ensure that you fill in and enclose the ANTOINE SMITH return form, and put the attached return sticker on the box for address info. The returns form will be enclosed in your delivery. If you have not received one or lost it, please contact us. Please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value.
The address for returns which is stated on the return form is. Please click here returns form
Laan van Kronenburg 14
1183 AS Amstelveen
Refunds will be processed within approximately 7 to 10 business days after we receive your return.
Original shipping charges are non-refundable.
Please see our Terms & Conditions for more information. Please click here Terms & Conditions
Once we have registered the payment you will receive an order confirmation we will ship your items within 3-5 business days. We draw first payment for the goods when shipped.
PAYMENT, PRICING & PROMOTIONS
Payment is made by credit card as IDEAL / VISA / MasterCard / Bancontact/Mister Cash / SOFORT Banking. All payments are encrypted. There are no deductibles in the event that your card is misused in it we use SSL (Secure Socket Layer) in the payment system.
Data transmitted in connection with purchases paid by credit card, is also encrypted (SSL). Neither we nor anyone else can read the data. The amount of goods deducted only when the goods are sent. There can not raise a higher amount than what you have approved the actual purchase.